Shipping Policy

We will strive to do our best, to ship your items within 1 business day of purchase using your preferred carrier. We ship out of the USA and honor both United States and Canadian holidays. Your order can be tracked via the links on your e-mail receipt confirmation. Please call us (or email us at orders@HardyNutritionals.com) if there are any questions relating to national or international shipping.

Minimum Advertised Price (MAP) Policy

As the world’s leading formulator of micronutrients for mood and mental health, Hardy Nutritionals® is focused on protecting margins for our distributor network.  In recognition of the investment in time and resources required for our high-quality distributors to provide the level of customer service and product knowledge expected from our customers, Hardy Nutritionals® is committed to enforcing policies which allow our resellers to maintain their profit margins through the sale of our products. Hardy Nutritionals® has established Minimum Advertised Price (MAP) Policy Guidelines that an Authorized Reseller must follow for the advertising and marketing of Hardy Nutritionals® products. By purchasing Hardy Nutritionals® products, all Authorized Resellers agree to the terms and conditions of the following MAP Policy Guidelines.

Hardy Nutritionals® MAP Policy Guidelines for All Products

MAP pricing for all Hardy Nutritionals® products can be found on the retail listings of each product on our website. All publicly visible advertised prices must be at or above our online published retail price for all products. Resellers are not required to list prices in advertising. Other statements such as “call for price” or “call for quote” are acceptable and permitted.

Resellers are also responsible for ensuring their Hardy Nutritionals® pricing is at or above MAP on internet search engines. This policy for all Hardy Nutritionals® products applies to advertising placements, including but not limited to: print ads (inserts, magazines, newspapers, catalogs, mail order catalogs, etc.), broadcast (radio and TV), direct mail, faxes, internet placement with third parties (banner ads, broadcast emails, destination pages, third-party sites), internet placements on resellers’ own website, and any flyers, posters or coupons.

At no time are resellers authorized to list Hardy Nutritionals® products on Amazon.com, Ebay.com, Alibaba.com, or any other related commercial marketplace.  

Failure to Comply with the MAP Policy

At the sole discretion of Hardy Nutritionals®, failure to comply with MAP, intentional and/or repeated failure to abide, may result in the immediate loss of Authorized Reseller status and the ability to purchase all Hardy Nutritionals® products, both direct as well as through distribution. 

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure e-commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Privacy Policy

Hardy Nutritionals® respects and is committed to protecting your privacy. Under no circumstances will we sell your personally identifiable information to anyone.

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: 1) To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. 2) To allow us to better service you in responding to your customer service requests. 3) To quickly process your transactions. 4) To administer a contest, promotion, survey or other site feature. 5) We may send you periodic e-mails including our opt-in only monthly e-newsletter, NutraTalk. (If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below.)

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please use the links at the bottom of specific emails or contact our customer service department: service@HardyNutritionals.com. Please note that due to email production schedules you may receive any emails already in production. Please note that we may maintain information about individual sales transactions in order to service that transaction and for record keeping.

Third-party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on April 14, 2016.

Questions and feedback

We welcome your questions, comments, and concerns about privacy or any of our policies. Please send us any and all feedback pertaining to privacy, or any other issue to service@HardyNutritionals.com.

Online policy only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent

By using our site, you consent to our privacy policy.